We make this process easy for everyone involved. After you place your order, you will receive an automated confirmation.
Your order will be sent to the warehouse for processing and staging for pick up. This part of the process takes about two to 6 days depending on the brand. If the item is out of stock, you will be immediately notified of alternative options, as well as the option to be refunded right away. A tracking number is usually issued within a week and becomes active as soon as the shipment is loaded on to a truck for transportation.
Please note that during busy times, such as during promotional sales, around holidays and after major weather events, lead times will increase. In these cases, we will monitor and track each order and keep you informed of the progress.
Shipping to the continental U.S. is free*, with curbside delivery service. Larger items are shipped to you via LTL. For delivery of these orders, an appointment is necessary. You will be contacted by phone by the freight carrier to requesting to make this appointment as soon as they are ready for delivery. The freight carrier will not deliver without an appointment. All details about what to expect for your delivery will be sent to your order is shipped. Ship times vary upon final destination. The average transit time is about seven days.
Please remember to inspect your items for accuracy and shipping damage no later than 4 days after delivery. Full instructions here: Detailed Instructions for Freight Deliveries. It is important to remember that we will not be able to replace items after the 30 day returning timeframe. This is why it is extremely important that you inspect your delivery, inside and outside of the box for accuracy and undisclosed shipping damage. Any inaccuracy or damage must be reported immediately, or no later than 4 days of delivery.